Lucien Tisserand, Post Doctoral Researcher, CNRS, Labex ASLAN – Projet PepperMint, Laboratoire ICAR (Interactions, Corpus, Apprentissage, Représentations, UMR 5191), ENS de Lyon
Anna Claudia Ticca, PhD Linguistique, Researcher ASLAN, Laboratoire ICAR UMR 5191 (Interactions, Corpus, Apprentissage, Représentations), ENS de Lyon
Louis MARITAUD, Data visualization engineer, CNRS, Membre du Laboratoire ICAR UMR 5191 (Interactions, Corpus, Apprentissage, Représentations), ENS de Lyon
Analyzing social interactions for what they are: interests and implications for health education
Members of the ICAR laboratory (Interactions, Corpus, Learning, Representations), Louis Maritaud, Anna Claudia Ticca and Lucien Tisserand are specialists in multimodal analysis of social interactions. They will propose to take another look at the communicative practices in healthcare which are already problematized in (among others) the notions of human and organizational factors in health. Their presentation will aim to show how it is interesting to take into account the interactional dynamics at work in health interactions (between professionals and in the interaction between the healthcare provider and the patient) in order to highlight the collective and collaborative dimension of human action in a work situation. The focus will be on the sequential organization of behaviours and the contribution of non-verbal communication (gestures, looks, body movements, use of objects) to the accomplishment of joint action.
The presentation will be based on analyses from their various research projects: high-fidelity simulation practices in the context of the continuing professional education of anaesthetists, multi-professional meetings in psychiatry, and (mono- and multilingual) caregiver-patient interactions. These interactions are analysed on the basis of video recordings, transcribed in their multimodal dimension (silences, hesitations, interruptions, looks, gestures, etc.) in order to show how interactions in a work situation are the result of a methodical and standardised procedure from the point of view of the people involved in them and are part of a professional skill known as "interactional" in its own right. An illustration of training systems reinvesting the interactionist approach will be sketched in conclusion.